Unless stated otherwise, orders are processed within **1 week**. Expect order updates via the email address you used at checkout. We may also notify our customers of any delays through our Instagram.

Delivery windows will vary depending on what you select at checkout. Once scanned by the carrier, your order could take approximately **3–5 days** to be delivered, depending on the shipping method and destination. International packages will differ and may experience additional delays due to customs clearance.

We are not responsible for any unavoidable delays caused by weather, customs issues, carrier delays, or other circumstances outside of our control.

If purchasing outside of the country where your order is being fulfilled, you are expected to pay for any **customs duties, import taxes, brokerage fees, or other additional charges** if they apply. These fees are the responsibility of the customer and are not covered by Bravatin.

We will not issue refunds for any **unclaimed or refused international packages**, except where otherwise required by applicable law.

If your package is lost or stolen, please contact your carrier service and open an investigation if needed. Bravatin is not responsible for packages after they have been confirmed as delivered by the carrier.

**All sales are final. We do not offer refunds or returns.**

Exchanges are only available for items that are **damaged, defective, or incorrect**. Customers must contact Bravatin before sending an item back. Exchanges are subject to approval.

Please email [bravatin17@gmail.com] from the email address you used to checkout and provide your:

* **Order #**

* **Full name**

* **Shipping address**

* **Issue with your order**

* **Photos of the item, if applicable**

We will review your request and provide further instructions if your order qualifies for an exchange.