Unless stated otherwise, orders are processed within 1 week. Expect order updates via the email address you used at checkout. We may also notify customers of any delays through our Instagram. Delivery windows will vary depending on the shipping option selected at checkout. Once your order has been handed to the carrier and scanned, delivery times may vary depending on the destination. International packages may take longer and may experience additional delays due to customs clearance.

We are not responsible for unavoidable delays caused by weather, customs, carrier delays, or other circumstances outside of our control.

For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or other additional charges imposed by the destination country. These fees are not the responsibility of Bravatin.

We will not issue refunds for unclaimed or refused international packages, except where otherwise required by applicable law.

If your package is lost or stolen, please contact your carrier service and open an investigation if necessary. Bravatin is not responsible for packages after they have been successfully delivered according to the carrier's tracking information.

All sales are final. We do not offer refunds or returns.

Exchanges are only available if you receive an item that is damaged, defective, or different from the item you ordered. Exchanges must be approved by Bravatin before an item is sent back.

To request an exchange, please contact us as soon as possible after receiving your order. You may be asked to provide clear photos of the item, your order number, and other information needed to verify the issue.

Customers are responsible for providing the correct size, color, shipping address, and contact information when placing an order. We are not responsible for issues caused by incorrect information provided by the customer.

All return and exchange provisions are subject to applicable consumer protection laws.

Please email bravatin17@gmail.com from the email address you used to check out and provide:

Order #

Full name

Shipping address

Description of the issue with your order

Photos of the item, if applicable

We’ll review your request and get back to you.